Fourteen days of Pro free before you pay anything, and a full 14-day right to change your mind after you do.
1. What you can buy
owan is free to use. Pro is sold as a subscription, billed yearly or monthly, or as a one-time purchase that includes twelve (12) months of updates. Prices are on the pricing page and at checkout, and include VAT where it applies.
2. You can try it before you pay
Every new installation gets Pro free for fourteen (14) days, with no card. The best time to find out whether it fits how you work is during those days, on your own computer, with your own work, not from a refund form afterwards.
3. EU/EEA right of withdrawal: you keep it
If you are a consumer in the EU or EEA, you have 14 days from the day the contract is concluded to withdraw from a purchase or a subscription, without giving a reason.
The law lets a seller switch that right off for digital content supplied at once, but only by asking you at checkout to consent to immediate supply and to acknowledge that you are giving the right up. We do not ask you for that at checkout, so the right stands in full. If you withdraw in time you get your money back within 14 days of telling us.
To withdraw, email hello@troth.one within the 14 days. Any clear statement is enough; if you would rather use a set form, this is sufficient: "I hereby give notice that I withdraw from my contract for owan Pro. Ordered on: [date]. Order or receipt number: [number]. Name: [your name]. Date: [today]."
We will confirm your withdrawal in writing and refund to the original payment method.
4. Cancelling a subscription
You can cancel at any time, in one click. Cancelling stops the next renewal; Pro stays on until the end of the period you have already paid for, and then the app carries on under Free.
Outside the withdrawal period and the cases below, cancelling does not refund the period you are in.
5. Refunds for genuine problems, wherever you are
Separately from any statutory right, and wherever you live: if the app does not work as described, Pro cannot be activated, or there is a defect we cannot resolve, contact us within 14 days of the charge and we will work with you and, where appropriate, refund you.
What a refund does not cover: costs charged by someone else. owan has no AI of its own, so your Claude, ChatGPT, or API charges are between you and that provider, and problems caused by your own hardware or by a third-party service are not defects in the app.
6. What a refund changes
Pro activates online and re-checks from time to time. If a payment is refunded or reversed (including a chargeback), the Pro features stop at the next check and the app carries on under Free.
What it has learned stays on your computer. A refund never deletes it.
7. How to ask
Email hello@troth.one with your order number and, if something is broken, what happened. We aim to respond within a few business days, and a person reads it.
8. Statutory rights
Nothing in this policy limits any mandatory consumer rights you have under the law of your country of residence, including your rights if digital content or a digital service is faulty or not as described.